Frequently Asked Questions – Tracking & Monitoring
Q In school, when logging in, Tracking & Monitoring is not on my list of applications.
A Your representative in HQ who deals with Authority Access Control (AAC) will be able to give you access.
Q How do I reset my memorable phrase for home access?
A The memorable phrase is set up and reset in the Click+Go Application. Select Help menu > User Info Enter a memorable phrase and re-type it in the second box. Click the Save New Memorable Phrase button.
Q Not getting access from home
A Firstly, we advise you to have your password reset in school and try accessing from a school network. – See our helpsheet
Q Needing help to set up report cards for nursery.
A In Click+Go, ensure classes are set up for the required year stages. See Steps 2 to 5 Primary Post Turnaround help pages. Also ensure teachers have access to the correct classes via Data Utilities>Access Control>Edit Data Settings>Curriculum tab.
Q Teacher trying to do reports but cannot see their class.
A Ensure access is granted to the teacher in Click+Go>Data Utilities>Access Control>Edit Data Settings>Curriculum ta